How SigmaMD Streamlines Employer Billing, Communication, and Patient Care

Beth DeWitt, Chief Operating Officer of Ark Family Health, brings nearly 40 years of leadership experience and a deep passion for operational excellence in healthcare. Since joining as COO in May 2023, she has led with a mission to make compassionate, sustainable Direct Primary Care (DPC) not only possible—but scalable.

At the heart of Ark’s operational transformation is SigmaMD, an all-in-one platform that unifies employer billing, patient communication, and clinical workflows. In this conversation, Beth shares how integrated technology helps her team reduce inefficiencies, drive employer transparency, and stay aligned with their patient-first mission.

The Case for Integration

"Technology holds one of the keys to solving the fragmentation in our healthcare system," Beth says.

By bringing patient charts, messaging, and billing into a single platform, Ark Family Health empowers patients to take ownership of their care journey—while also giving employers visibility into what they’re investing in.

From a clinical perspective, Beth notes that unified systems allow practices to generate predictive and actionable data. This not only enhances population health strategies but also supports operational growth and sustainability.

From Friction to Flow

Before SigmaMD, Ark relied on two separate platforms—one for billing and another for medical records. Staff had to manually cross-check employer coverage against clinical services, creating room for inefficiency and error.

"Now, we can assign custom coverage rules for each employer group," Beth explains. "When we generate a diagnostic order, the employer’s contribution automatically applies to the patient’s invoice."

This streamlined experience benefits everyone:

• Clinicians can focus on care.
• Patients gain clarity around costs.
• Employers see real-time value.

Looking Ahead: Even More Automation

Beth is especially excited for SigmaMD’s upcoming automated employer billing feature, which will allow practices to invoice employer plans directly without manual entry.

"This will be a huge gain in efficiency and will close billing gaps. We’re counting the days for this one."

A Platform—and a Team—You Can Believe In

Asked what she’d say to clinics considering SigmaMD, Beth shares:

"SigmaMD is an empowering solution. As an all-in-one product, it delivers integrated data that leads to better outcomes, improved efficiency, and meaningful business insights."

But for Beth, it’s not just about the product—it’s also the people:

"The SigmaMD team live their values. Their customer focus, vision, and commitment to building something excellent really stands out."