How a Pediatric Practice Uses a Patient App to Improve Access and Family Experience

Dr. Rachel Coleman, Founder of Honeybee Pediatrics, is dedicated to creating a pediatric care experience that is both personal and accessible. With over 15 years of clinical experience and a commitment to building strong relationships with families, Dr. Coleman established Honeybee Pediatrics to provide thoughtful, unhurried care tailored to each child’s needs.

At the core of her approach is a belief that care should be seamless, not just in the exam room, but in every interaction with families. That is why Honeybee Pediatrics adopted the SigmaMD Patient App to enhance appointment access, streamline communication, and empower parents with greater control over their child’s health journey.

In this conversation, Dr. Coleman shares how features such as self-scheduling, in-app messaging, and real-time access to results have transformed the way her practice connects with families, reduces administrative burden, and supports smoother, more transparent care.

Improving Access Through Self-Scheduling

For busy parents, flexibility matters. Self-scheduling allows families to book appointments anytime without needing to call or message the office, significantly improving access, especially for working parents.

For the practice, fewer scheduling-related messages and calls means more time for patient care and less administrative burnout.

Streamlining Communication with In-App Messaging

In-app messaging supports efficient yet personal communication. Parents can ask non-urgent questions, clarify instructions, and follow up after visits without calling the office.

Messages are documented in the medical record, improving continuity of care and reducing lost information. Easy routing to administrative staff also helps balance workload and maintain an organized communication flow.

Improving Accuracy with Self-Managed Information

Allowing parents to update demographic and payment information directly in the app improves data accuracy and reduces repetitive administrative tasks.

This leads to fewer manual corrections, smoother check-ins, and greater front-office efficiency, especially during busy clinic hours.

Empowering Families with Access to Results

When parents can view lab and imaging results in the app, they gain a clearer understanding of their child’s care plan.

Families feel more confident, follow through more consistently, and ask more informed questions, resulting in more meaningful conversations and fewer anxious follow-ups.

A Better Experience for Families and Staff

Overall, the patient app supports stronger relationships, clearer communication, and more efficient workflows. Families feel empowered and connected, while staff benefit from reduced administrative burden.

The result is a more modern, family-centered care experience that allows clinicians to focus on what matters most: caring for children.